Sumdog IOS app and smoothwall

[Sheridan]

Anyone using the Sumdog app for IOS with smoothwall? It just doesn't seem to work

 

As soon as you start it you get the 'Sumdog is loading' message and then fairly soon after that the message 'If this is taking longer than normal please check you internet connection' and it will stay like that until you kill it off.

 

Checking our smoothie shows whitelisted access to sumdog.com so I'm not sure what its trying to connect to?

[pfl]

Hi Sheridan,

Did you ever get to the bottom of this?

We too have whitelisted sumdog.com and having the exact same symptoms.

 

Thanks

[ibpalle]

Is anything showing as blocked in the reports - realtime - webfilter when you try to open the app? Add the word "denied" to the category field and add the IP of the device you are testing from as well as a source IP filter. Then try to open or refresh the app. Anything showing up in the log with a red background?

[ColinO]

Not familiar with Smoothwall, but the filter we use, Websense, allows you to specify certain sites that won't have their HTTPS traffic inspected. We have certain iPad apps we use that will not work through our proxy until their destinations are excluded in this way.

[ibpalle]

Same functionality exists and for apps on iOS that does not work, one of the first steps to take is to exclude the target domain(s) from HTTPS inspection. Unfortunately apps often use certificate pinning or just embedded public keys for HTTPS verification. This makes their HTTPS traffic fail if it gets HTTPS inspected.