Windows 10: Username or password incorrect

[bewlay51]

We have a number of Lynx 2in1 tablets. I have a strong feeling these have been upgraded to Windows 10 Educational version. Big issue - if any of our students or staff try and login they get the message "Username or password incorrect" - domain administrator seems ok.

 

There seems to be no way around it. Having a look around the internet it says that this can be caused if the OS has been upgraded from Home to Pro or Educational - suggestion is run a fix or a re-install !!

 

I understand there is a fix for this - KB3197954 - this wouldn't work on the version of Windows 10 on the Lynx tablet. This is taken from this support document - click here

 

Has anyone seen this issue and is there an easy fix ??

Edited April 20, 2017 by bewlay51

[mavhc]

First thing I'd try to remove and re-add to domain.

 

What's the problem with reinstalling Windows 10?

[bewlay51]

Thanks for the reply - I will give that ago - we have 32 of these devices and no media. They were supplied via a third party without any consultation, a bargin as seen by SLT.

[mavhc]

Do they have USB, if so, and Windows 10 has digital activation, you can just make a USB Win 10 installer. I've convinced people here that I'll be the one doing the bargain hunting

[Darlene]

On the sign-in screen, there is a "Ease of Access" button at the bottom right corner. Click that button and use the on-screen keyboard to type in your password. This can get around some issues in case your keyboard layout was changed or the NumLock feature was turned on.