HP Procurve 1920G - strange issues?

[burgemaster]

We have replaced 4 switches with HPE 1920G`s

 

Every now and again i find that we cannot ping the new switches apart from devices that are directly connected.

From our PCs (not directly connected) I can ping the devices attached to them and also to switches that are connected to them.

If i disconnect then connect the link port (or disable/enable the port) we can then start to ping the switch again?

 

The link ports are setup as trunks (or tagged/hybrid as HP call them). This is the same for all 4 switches.

 

Is there something silly that I am missing that someone may not have seen before?

Thanks in advance.

[Fazza]

Every now and again i find that we cannot ping the new switches apart from devices that are directly connected.

From our PCs (not directly connected) I can ping the devices attached to them and also to switches that are connected to them.

If i disconnect then connect the link port (or disable/enable the port) we can then start to ping the switch again?

 

How long can you not ping them for - is it a few seconds, minutes or longer?

[burgemaster]

Hi,

no ping until we disconnect/connect the trunk / tagged link or reboot the switch

[Julian]

What firmware are the switches running, and is there a firmware update?

[Fazza]

What firmware are the switches running, and is there a firmware update?

 

I guess that's worth a try as if you have ever contacted HP Support it's the first thing they ask you to do.