Pearson ESM Software

[MrMuppet]

I'm having a rather irritating problem with installing the Enterprise Site Manager software on a teacher's laptop. The installer keeps telling me that Adobe Reader\Acrobat version 6 or above needs to be installed. The laptop already had Reader DC installed so I tried uninstalling that and installing version 11 but it keeps giving me the same error.

 

I remember a similar issue with another piece of software (years ago, can't remember what it was) but I needed to give users permissions on the ProgramData folder as there was a bug in Reader Version 9 I believe. Anyway, thought it was a long shot but tried anyway and still gives the error.

 

Just wondering if anyone else has come across this or could shed some light on what might be the issue.

 

I've tried contacting Pearson but they are being rather unhelpful.

[FN-GM]

Do you need to install it on the client device? We had it running on a server and then access it via the web interface on other devices.

[MrMuppet]

The instructions I was sent from Pearson are for installing it on the client. This is my first time dealing with this software so I'm kinda fumbling through it at the moment. This is also on a network we've inherited from another company and the way it's been setup is absolutley dire; inconsistent server names, folders being re-directed left, right and centre, and don't even get me started on AD. Suffice to say it's a mess.

 

Anyway, I've found the ESM is installed on one of the servers and after a bit of digging through user profiles I've also found a shortcut to the web interface which appears to work (as far as I can tell). Just waiting back to hear from the client to confirm it's working.

 

Thanks for responding though, I'll update when\if I hear back.

[MrMuppet]

Well, it connects to the web interface okay, however the login credentials we have don't appear to work any more. We've contacted Pearson and they say they've reset the password again and everything is okay their end so it must be on our end (I'm not entirely convinced but there ya go).

 

The only thing I can see that might cause this is that when the ESM application is started on the server, it complains about not being able to communicate on port 8080 and 443 then says to make sure IIS isn't running. Well IIS isn't currently running but it still displays this message.

 

Any thoughts?

[mavhc]

As usual the client and the server are a piece of crap. See Promissor Administrator - Wiki for the client, from 5 years ago anyway. And search the forum for loads more complaints/solutions.

[MrMuppet]

Yeah...came across a few other threads about this software shortly after posting. None really seem to relate to the issues I'm having though, but I'll keep hunting. Cheers for the link though, may come in handy. However my issue now is that we can't log in to ESM.

[mavhc]

Proxy issues? Not used it in 5 years

[MrMuppet]

The school doesn't use a proxy server (as far as I'm aware; there's nothing configured in the LAN Connections tab). There was an entry in the Proxy tab for ESM but I've just tried removing it but still the same issue. That said, they are an LGfL school so it wouldn't surprise me if LGfL have blocked something, somewhere down the line. It's been a while since they've used ESM.

[mavhc]

Is the firewall blocking the server from running its webserver? or UAC?

[MrMuppet]

Both the Firewall and UAC are turned off on the server ESM is running on.

 

The ESMServer application states that the server is running, but the Start, Browser and Upgrade buttons are greyed out (should this be the case?)

 

As mentioned previously, we can get to the web interface of the server, it just doesn't recognise the user name and password for some reason.

[mavhc]

Try turning UAC on

[MrMuppet]

Turned UAC on, rebooted the server and all of a sudden we can now login! If anything I would have thought that UAC would be interfering in some way and that's why it was originally turned off. Perhaps it was just the reboot that sorted it? Who knows! Regardless, it appears to be working now.

 

Thanks so much for your help and suggestions.

[mavhc]

I guess without admin rights it can't alter the files it needs to, and it's too stupid to check it has them because it's written by muppets

[MrMuppet]

You're probably right, and here I thought I was being the muppet, as usual, but not this time it seems!

 

Thanks again.

[mavhc]

Ah, didn't notice your nick, UAC being off causing issues is quite often a problem