Schoolsbroadband issues

[tj2419]

Is anyone else experiencing issues with their lightspeed filtering this morning?

 

We had all users getting asked to log in via a captive portal this morning regardless of the fact they have the user agent installed.

 

Now users are getting other users filtering! e.g. teacher logs in tries to go on youtube and it says it is blocked and logs the visit against a random student in the school and vice versa. To say the least this is frustrating for teachers trying to run lessons but also a big safeguarding issue as I currently cannot keep track of who is going on what!

[synaesthesia]

All fine here. Have you logged a call with them?

[tj2419]

All fine here. Have you logged a call with them?

 

Yes, just frustrating having to wait!

[SchoolsBroadband]

Hi @tj2419,

 

one of customer inadvertently DDoS'd a radius server on one of our filters which caused a process on that filter to crash. The Lightspeed Rocket automatically re-started the process so that's why the auth was intermittent but it couldn't handle all the thousands of requests it was getting.

 

It was certainly a very odd issue and one we'd never seen before and could only occur in a very specific circumstance. Customers on all other filters were not affected. As you said Internet access still worked on this filter so no proper outage as such. Speaking to one of the NOC engineers I think we can alter a firewall policy to ensure this doesn't happen again.

 

An RFO report will be sent as always.

 

Thanks

 

Dave