IT Technician-Prestigious Independent School-SW London -£26k - c/date Monday 6th Mar

[Ravi_GreatFind]

Our client is a prestigious Independent School. They are seeking an IT technician to work within their IT Department, to assist with helpdesk and on-site support services. This is a fantastic opportunity for an individual with IT support experience, particularly within an educational environment and someone who relishes new challenges.

 

Your main responsibilities will include:

 

• To provide onsite 1st line technical support for the school’s ICT systems

• Remote support with ticket queries, providing timely and effective resolutions to minimise down time

• Managing, monitoring and prioritising tickets via the Helpdesk System and updating clients on resolution progress

• Conducting diagnostics over the phone over the phone, via email communication and via desk-side visits

• Building up strong relationships with third party software and service providers in order to understand complex issues

• Communicating technical information to your client’s IT departments and keeping an accurate log of IT records

• Performing software and equipment audits and maintaining equipment allocation and software licensing records

• Managing backups and security software for clients

 

The ideal candidate will conduct themselves in a professional manner and have excellent written and verbal communication skills. Due the nature of the role some heavy lifting will also be involved, therefore candidates must make themselves aware of Health and Safety regulations, both on an off-site.

 

The ideal person specification:

• A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment

• A strong understanding of all Microsoft Operating Systems and Applications

• The ability to install ICT equipment including, but not limited to; desktops, laptops, A/V equipment, printers, projectors, apple products and also provide diagnostic support

• Someone able to prioritise workloads and correctly categorise I.T issues according to customer expectations and agreed SLA’s

• A self-starter, with the ability work alone on-site with clients and as part of a team

• Able to demonstrate a high level of organisation, to ensure client tickets are responded to as efficiently as possible

• An individual that is both flexible and reliable in terms of working hours

• 1st line support experience

 

Windows Server 2003 - 2012 experience is essential and previous experience working as a school technician would be advantageous.

 

Candidates also possessing IT certifications relevant to the role will be of interest.

 

The benefits include a competitive salary of up to £26,000 and a range of benefits to be discussed at interview stage.

 

As our client is a provider of services into the Education Sector and as such are committed to safeguarding and protecting the welfare of children and young people, their policy includes a full DBS check for the successful candidate.

Applicants are requested to submit a CV and covering letter, explaining their suitability to the post. GreatFind Recruitment is an equal opportunities employer and is acting as an agency in relation to this role.

 

Does this sound like your next move? Our client is very focused on progression and development in the workplace. This role is a great platform for learning and building on your existing knowledge. They have a great reputation for looking after their staff and promote a great workplace atmosphere. APPLY TODAY! Submit your application for consideration, or contact us today for a confidential discussion about the role. GreatFind Recruitment are an equal opportunities employer acting as a recruitment partner in relation to the role.

 

To discuss the role in further detail, please get in touch with an experienced consultant at GreatFind Recruitment on 020 3318 2128. Alternatively, please directly apply to the advert by submitting your CV. GreatFind Recruitment is an equal opportunities employer.

 

To apply email [email protected]

Get in touch for additional information@

 

GreatFind Recruitment

 

Tel - 020 3318 2128

 

Out of hours - 07904 015757

 

Email - [email protected]

Edited February 28, 2017 by Dos_Box
Approved