Ruckus Self Service Certificate Issue

[ThomL]

Hi All,

 

Just tweaking a Ruckus setup to enable self service to guests - all was going well. Emails hitting sponsors for approval as required, but when the sponsors open the emails the links to approve the guest pass are IP based causing a certificate error which will deter a lot of users from the service and imply something is wrong with the setup as they are receiving warnings. It will put a block in the way for the users which from my experience causes poor adoption. Does anyone know of a way to get the link emailed to sponsors DNS based? The certificate on the ruckus is wild-carded and signed by third party so would work if happily if we could resolve this behavior. Images below show link sent, what users see in browser & what I'd like to achieve.

 

Any suggestions welcome, thanks guys

 

(ZoneDirector 3050, 9.12.2.0 build 219)

Edited February 13, 2017 by ThomL

[ThomL]

Thought I had a solution by making exchange doing the heavy lifting on this, find/replace the text in the email body before sending. Unfortunately no luck so far, i can't seem to generate a rule to modify the body.

[snagrat]

Are all the settings within the ZD set to use DNS and not IP? There are normally redirect pages and these should be set to DNS not IP

[ThomL]

Most of the setting were set to DNS, with a few being IP because of DNS issues experienced on clients trying to join the guest WiFi.

 

For now we are trying self-signed certificate with the DNS in both the common name and SAN. I've also put the IP of the controllers in the SAN so hopefully everything will be signed now. Just have to test with mobile devices next and hope that goes well.