BTLS - Lightspeed

[Joanne]

I sent them an e-mail this morning but haven't even had an auto-reply!

[Joanne]

Someone has e-mailed me back asking for a screenshot... as if he doesn't know which message it is! -.- of course it isn't doing it now. Gonna rob my snip from on here!

[Joanne]

So frustrating when you are trying to edit the website!! Are there DDOS attacks happening all over or something?

[Patrick]

I just think they have high loads, perhaps over subscribed the Lightspeed servers?

[Joanne]

they need to buy another!

 

At least it works 99% of the time. I guess it's my fault I visit thousands of pages a day (or hour)

[Mark182]

Our internet is unusable at the moment. We support another school and theses is the same.

[Patrick]

Mine is pretty solid right now, but i have just had a call from a school I support asking me to "connect the network"...

[Mark182]

Just had this from BTLS this second :-

 

Hi Mark

 

 

 

Lightspeed had identified an issue with 1 of the proxy devices and have fixed and restarted it.

 

 

 

Please could you let me know whether this has resolved your issues?

 

 

 

Regards

[Joanne]

Oh dear. Mine seems to be ok at the moment.

[jhothersall]

Not me :-( ref 907251

[Mark182]

Its same here. It's not good enough. I am on the phone to complain to my account manager.

[Patrick]

I'm at a different school than i was this morning. Connection is terrible!

[Joanne]

yeah pages are taking a long time to load here. Kids are trying to do e-mail. Feel bad for the teacher!

[Joanne]

Way Hay!

 

BT Lancashire Services and Lightspeed Systems are planning to undertake a major upgrade to the web filtering system infrastructure on Saturday 20th May 2017.

 

This is the first phase in a series of upgrades that will provide both increased resilience and new functionality. In this phase we will be increasing the number of appliances that provide your filtering which will improve resilience and will serve as a basis for the next phase of upgrades.

 

Future phases will involve moving to new firmware on the appliances; this will provide additional functionality and further reliability improvements. We will provide more information on the firmware updates nearer the time.

 

On Saturday May 20th, from 8:00 until 13:00 schools will be unable to use the internet as we will be replacing the physical filtering and conducting initial testing. During this time the network will be unavailable.

 

On the same day from 13:00 until 18:00 we will be conducting further extensive tests and the CLEO network should be considered at risk. We recommend that, if possible, you do not use the CLEO network during this time as filtering will still be undergoing testing and if issues are found we may need to remove access for a period while these are rectified. Any use of the CLEO network during this time will be at your own risk. Please note that this will not affect your census return as SIMS will be unaffected, however you will not be able to upload it on the Saturday.

 

By electing to carry out this work at the weekend we hope that this will have a minimal impact on schools. The system will be fully tested once the work is completed to ensure restoration to a fully operational service.

 

Many thanks for your understanding.

 

 

BT Lancashire Services – Education Services

[Patrick]

It's as i thought, the Lightspeed boxes are basically oversubscribed and struggling to cope. Good to hear they are adding more boxes in, should sort things out! Although it is BTLS...

[Joanne]

Nah, I reckon it'll be fine. Shame they couldn't sort it for this weekend though...

[browolf]

I thought they'd fixed it but head of IT just told me google stopped working again....

[Patrick]

It's been stable for me since they did the weekend upgrade, no more "equipment failure" messages.

[Mark182]

It's been really bad here today.

[Joanne]

I've only had 1 network equipment error this week... we must be on different servers now or summat.

[jhothersall]

I have had the same, just had the captive portal not appreaing for BYOD, but seems to be back up and working :-)

[Patrick]

Anyone else just had downtime? About 10 minutes or so?

[Mark182]

Yes!

[jhothersall]

Yeah same here, Janet status page is up and can visit the Filter webpage on 4G

[Patrick]

I think it could have been BTLS DNS servers, they were unresponsive to nslookup.