Adobe Photoshop CC2015 crashing when saving work

[Steven2017]

Has anyone experienced Photoshop CC2015 crashing when students go to save their work the event viewer log are below but can not work out why this is happening its only doing on our new Dell OptiPlex 3240 pcs and not on any other pcs round the school.

 

 

Faulting application name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0

Faulting module name: ntdll.dll, version: 6.1.7601.23543, time stamp: 0x57d2fde1

Exception code: 0xc0000005

Fault offset: 0x000000000004f524

Faulting process id: 0x1bb4

Faulting application start time: 0x01d26da2fbd9176e

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: b170a052-d997-11e6-8bc1-f48e38dbea2d

Edited January 16, 2017 by Steven2017

[ReadTheNetwork]

Hi Steven, have you tried updating the drivers on the machines? I'd double check the graphics, network and board drivers.

[Steven2017]

I have updated all the drivers via the Dell website and even done a BIOS flash but Photoshop still crashes when students try to saving work

[ReadTheNetwork]

Does it still crash as a local admin?

[Arthur]

Do you get the same issue with Photoshop CC 2017?

 

Photoshop still crashes when students try to saving work

Have you redirected their AppData to a network location?

[Steven2017]

Hi it stills crashes as local user

 

Arthur I haven't tried Adobe CC 2017 has I would need to check on our license arrangement appdata is not redirected as far as I can see

[mikeyw]

We had a lot of issues with adobe cc 2015 crashing while saving work / making selections and moving layers. something what might be worth checking in task manger to see if there if "CEPHtmlEngine" is running and if it is using a lot of resources.

 

https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

 

Our issues were solved by deploying Adobe cc 2017 which made massive performance improvements and solved the issues we where having.

Edited January 18, 2017 by mikeyw

[Steven2017]

MikeyW their are six CEPHtmlEngine processes in task manager using between 7,064k and 25,424k memory I will look at the solutions in the link you sent but have a sneaky feeling that going to have to update to adobe CC 2017

[mikeyw]

What are the cpu usage like on the processes? we tried the solutions but didn't solve the issue in our case.

[Steven2017]

Hi MikeyW one for the process is at 50 the rest are all at 0, after speaking to Adobe I have decided to try Adobe CC2017 as we are covered to use it under our licensee agreement with them