tockwell Posted December 22, 2016 Posted December 22, 2016 Hello, I have a problem running SIMS on a Windows Server 2016 RDS server. The problem is such that when pulsar.exe is launched it exits after less than a second (it can be viewed to do this in task manager). It displays no UI whatsoever. If I run SIMSLoad.exe then it appears to complete and the same behaviour can be observed with pulsar.exe. The following is reported in the Application Windows event log: Faulting application name: Pulsar.exe, version: 7.172.36.0, time stamp: 0x58106253 Faulting module name: KERNELBASE.dll, version: 10.0.14393.0, time stamp: 0x57898e34 Exception code: 0xe0434352 Fault offset: 0x000d96c2 Faulting process id: 0x18f8 Faulting application start time: 0x01d25c4ad4ce538e Faulting application path: C:\Program Files (x86)\SIMS\sims .net\Pulsar.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: a64dd0f2-ecd8-4419-a27b-748edc9f0114 Faulting package full name: Faulting package-relative application ID: And the following: Fault bucket 108535750328, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Pulsar.exe P2: 7.172.36.0 P3: 58106253 P4: KERNELBASE.dll P5: 10.0.14393.0 P6: 57898e34 P7: e0434352 P8: 000d96c2 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER69B6.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Pulsar.exe_1ed5558b7c7e52188d30236830afb9d583cb087_8c966f7d_13ad6d11 Analysis symbol: Rechecking for solution: 0 Report Id: 993ae968-2d67-4291-98e7-b147b870064b Report Status: 0 Hashed bucket: 10aab261858e3ca04af202e161492bd9 And the following: Application: Pulsar.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileLoadException I have tried the following: Completely removing and reinstalling SIMS Completely removing and reinstalling .Net (Of course Windows Server 2016 uses .Net 4.6 and will not allow any other version of .Net 4 to be installed as it is part of the OS). Without .Net installed running pursar.exe states that .Net is not installed as one would expect. The same behaviour is observed when logged in as a domain administrator. I have confirmed that the RDS server can PING the SIMS server, access files via SMB, and connect to the SIMS server database via ODBC. The connect.ini and sims.ini files are correct (however removing them does not change the observed behaviour as far as pulsar.exe is concerned) I have tried running pulsar from both ‘C:\Program Files (x86)\SIMS\sims .net’ and ‘C:\Program Files\SIMS\sims .net’ I have tried elevating UAC and running as administrator The SIMS server, the RDS server have all been rebooted and DNS cache cleared Has anybody any ideas what I can try next, as I have a lovely new RDS server waiting to be added and SIMS is the only thing preventing it from being put into production.
tockwell Posted December 22, 2016 Author Posted December 22, 2016 I know Capita are unhelpfully not supporting Windows Server 2016 until Summer (which is 6 months away!). However, I have now determined that this problem occurs as soon as you install the RD Session Host role. If you uninstall the role then SIMS works, install the role and the problem occurs again. Not very helpful if you want to run SIMS on an RDS server bust still interesting.
rogerdnixon Posted December 22, 2016 Posted December 22, 2016 It certainly can work - I've got a session host running 2016 and SIMS has working without issue since 2016 was released. I just added the server via Solus 3 (after rdp roles added/configured) and Solus/SIMS installed and ran without issue. This is using a mandatory profile made by modifying the default profile. This is a VM on ESXi. I did have a second physical rdp host that was deeply unhappy with 2016 and I've had to rebuild to 2012 r2 and all is well with it.
tockwell Posted December 22, 2016 Author Posted December 22, 2016 Once the RD session host role is installed SIMS will only run if the session host is in install mode i.e. ‘change user /install’. As soon as the session host is put in execute mode the problem will occur. Really strange!
matt40k Posted December 29, 2016 Posted December 29, 2016 Sounds like you've not used SOLUS3 to deploy. Would guess you've installed the SIMS .net client, not created a connect.ini file, then the application has created one but not been able to create it in c:\program files (x86)\sims\sims .net then shoved it in the VirtualStore and its got into a bit a of a twist with RDS way of handling VirtualStore. Should just be a question of setting it to install mode, clearing out the user profiles (and thus the virtualstores) then manually copying the connect.ini to the c:\program files (x86)\sims\sims .net then returning to execution mode. You'll also want to clear up any mess you've made as well (such as duplicating the SIMS .net client in C:\Program Files\SIMS\sims .net for example). Just a thought anyway.
S1MSMAN Posted January 11, 2017 Posted January 11, 2017 Hello, I've had this in the past on Windows Server 2012. There's an issue with the DLL files not updating in the SIMS .net folder on the server. Deleted all dll files in the SIMS .net folder and then ran SIMSApplicationSetup.exe, SIMSManualSetup.exe, SIMSAmparkSetup.exe as administrator and this installed the latest dll files. SIMS is working again. The issue seems to be with permissions.
ataylor Posted February 23, 2017 Posted February 23, 2017 Did you fix this?, just hit the same issue.
victory2015 Posted March 30, 2017 Posted March 30, 2017 has anyone solved this, im getting same thing on a 2016 rds host i dont undertsand as my other server sims works fine on 2016???
KibosJ Posted March 31, 2017 Posted March 31, 2017 I'm having this issue on Server 2016 too it worked when it was first installed but now doesn't load up.
S1MSMAN Posted April 12, 2017 Posted April 12, 2017 There's an issue with the DLL files not updating in the SIMS .net folder on the server. 1. Delete all dll files in the SIMS .net folder on the server. 2. Then run SIMSApplicationSetup.exe, SIMSManualSetup.exe, SIMSAmparkSetup.exe as administrator and this installed the latest dll files. SIMS should start to work again. The issue seems to be with permissions.
KibosJ Posted April 13, 2017 Posted April 13, 2017 There's an issue with the DLL files not updating in the SIMS .net folder on the server. 1. Delete all dll files in the SIMS .net folder on the server. 2. Then run SIMSApplicationSetup.exe, SIMSManualSetup.exe, SIMSAmparkSetup.exe as administrator and this installed the latest dll files. SIMS should start to work again. The issue seems to be with permissions. This hasn't worked for me, still get exactly the same problem and the error in event viewer saying Application: Pulsar.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileLoadException
S1MSMAN Posted April 20, 2017 Posted April 20, 2017 This hasn't worked for me, still get exactly the same problem and the error in event viewer saying Application: Pulsar.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileLoadException Have you tried renaming the SIMS .net folder and reinstalling SIMS on the Server? Also is UAC on? If it is it might be worth turning it off and restarting the SIMS server before trying to reinstall SIMs on the server.
matt40k Posted April 20, 2017 Posted April 20, 2017 Never turn off UAT!! Check the virtualstore directory, check you enabled installation mode on the RDS.
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