dastrix Posted November 17, 2016 Posted November 17, 2016 Hi Guys, I am looking at updating my depts SLA times etc. Is anyone willing to share theres for comparison please.
dastrix Posted November 17, 2016 Author Posted November 17, 2016 Grace Period (hrs) Full loss of service 24 General errors(Default) 120 No immediate business impact 36 Partial loss of service 48 Service requests. 2160 Web filtering requests 2
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