pCounter Embedded - New Machine Deployment

[garethEds]

Morning All,

 

Whilst waiting for KM to get back to me. I wonder if anyone here can help. I've just taken delivery of a new KM 754e MFD. it has been setup and the IP address set etc. I can see the printer in the Embedded Management Software - however when I go to add the pCounter Embedded stuff I am getting authentication errors which prevents the software installing.

 

It would seem that the software cannot authenticate with the printer. I've tried using passwords when sending over the software (the default admin password) - but otherwise I am stumped.

 

Any ideas peeps?

 

Many thanks

 

Gareth

[garethEds]

Sorted it. Seems KM change the password on our older models and also on the embedded software. Changed the new copier to the old password and it worked itself out.