Mac application issues

[Daniel1]

Hi everybody, am having a little trouble and I hope someone could help me.

 

We have 31 macs in our Art department and a apple server. It has come to our attention that when students log into the macs with there username and password, some application don't work for example dragging photos from google into photos or saving there work, opening office word or powerpoint. However if another students logs onto the same mac all the applications work fine.

 

The server and the macs where installed by a third party company, however they left us we a pdf documents about the server and whats on it. The server is connected to our windows server AD.

 

I am new to macs and have been reading up on them. However I am now stuck.

 

Any advice would very handy.

 

Regards Daniel

[IAMCloud_Curt]

What version of Office are running?

What version of Mac server are you using?

Are your Macs binded to Open Directory aswell or using Profile Manager?

 

Sorry for the interrogation, I'm just visualising your setup mate.

[Daniel1]

No worries pal

We are using Office for mac 2016

Mac server is OSX Server app.

We are using Workgroup manager at the moment, apparently because profile manager isen't stable enough with our counties network.

The macs are binded to OD and AD. I belive its called Magic Triangle.

 

Sorry its my first time with macs on this level and I wasn't given much training so am reading as much as I can to get upto speed.

 

Regards Daniel

[IAMCloud_Curt]

No worries pal

We are using Office for mac 2016

Mac server is OSX Server app.

We are using Workgroup manager at the moment, apparently because profile manager isen't stable enough with our counties network.

The macs are binded to OD and AD. I belive its called Magic Triangle.

 

Sorry its my first time with macs on this level and I wasn't given much training so am reading as much as I can to get upto speed.

 

Regards Daniel

Office 2016 I found was really buggy! Can you run Microsoft Auto Update on one of your Macs and try updating all the Microsoft products.

 

Also what version of Mac are your clients running? 10.11 by any chance?

[Daniel1]

Will update Office straight away.

 

You are right, Macs are running OS X El CAPITAN 10.11.4

[IAMCloud_Curt]

Will update Office straight away.

 

You are right, Macs are running OS X El CAPITAN 10.11.4

Workgroup Manager isn't compatible with 10.11 mate, on your server do you have the Profile Manager service enabled and configured?

[Daniel1]

Well that would explain all the issues. I didn't relies. The school I work for uses a third party company to install all the servers including the mac server. We do have the Profile Manager service on the server, but apparently its unstable on the county network which we are connected to.

 

 

Regards Daniel

[IAMCloud_Curt]

Well that would explain all the issues. I didn't relies. The school I work for uses a third party company to install all the servers including the mac server. We do have the Profile Manager service on the server, but apparently its unstable on the county network which we are connected to.

Regards Daniel

 

 

Unstable in what way? It's hosted locally off your Mac server mate.

 

It should be https://*insert your mac server fqdn*/profilemanager

 

Login with your server admin account

[IAMCloud_Curt]

Well that would explain all the issues. I didn't relies. The school I work for uses a third party company to install all the servers including the mac server. We do have the Profile Manager service on the server, but apparently its unstable on the county network which we are connected to.

 

 

Regards Daniel

Feel free to email me though, and we can have a more in-detail chat. [email protected]

[cogrady84]

Workgroup Manager isn't compatible with 10.11 mate, on your server do you have the Profile Manager service enabled and configured?

 

I'm using WGM with 10.11, as I had stability problems with Profile Manager. Could you elaborate on which parts are incompatible? The application is no longer signed, so Pacifist is required to get around the version checks (https://www.macupdate.com/app/mac/6812/pacifist)

[nssrwatson]

Thanks for the info. Appreciated!