Home drive mapped, but not able to access-H: refers to the location that is unavailable

[genesis]

Hi

 

 

I have a user and when the user logs into the network from the win 7laptop.

Start- Computer- Under network Location, I can see the relevant network Drives listed for this user. The H is the home drive that gets mapped, when the user logs in.

The H drive doesn’t have the Cyan coloured, Data warning bar. When I click the H drive it says

H: refers to the location that is unavailable.

 

But, when the same user logs into any other PC, The H drive gets mapped and able to access the H drive successfully.

Only on the laptop, this problem happens.

Please suggest any help to resolve this problem would be great.

 

Thanks in advance

Edited September 15, 2016 by genesis

[Sephiroth]

Is offline files enabled? We get this when the offline files cache gets corrupted. the fix is to initialise the database.

[genesis]

Yes offline file are enabled, How to initialise the database?

[Sephiroth]

Click Start, type regedit in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

Locate the following registry subkey, and then right-click it:

 

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\CSC

 

• Point to New, and then click Key.
  
• Type Parameters in the box.
  
• Right-click Parameters, point to New, and then click DWORD (32-bit)Value.
  
• Type FormatDatabase, and then press ENTER.
  
• Right-click FormatDatabase, and then click Modify.
  
• In the Value data box, type 1, and then click OK.
  
• Exit Registry Editor, and then restart the computer.
  

 

Source

KB942974

 

Note that any files not synced to the network will be lost if you do this.

Edited September 15, 2016 by Sephiroth

[genesis]

Thanks all sorted

[Arthur]

@genesis. Should you need to reset the offline files cache again in the future you might find this batch file useful...

 

@echo off
REG ADD "HKLM\System\CurrentControlSet\Services\CSC\Parameters" /v FormatDatabase /t REG_DWORD /d 1 /f
pause
shutdown /r /t 00