Unblocking an O365 mail account

[speckytecky]

We have an O365 account that's linked to an iPad. For some bizarre reason when I try to sign into the account on the O365 mail sign in it comes up and tells me that Your account is temporarily locked to prevent unauthorized use. Try again later, and if you still have trouble, contact your admin.

 

Looking in the O365 Admin portal the account isn't blocked and I can see no way of unlocking it?

[Steve21]

How are they logging on sync'd passwords? Normally that's the timed out/wrong password kind of issue, and a password reset/sync will fix it

 

Steve

[speckytecky]

Thanks Steve. I've reset the password but it's still not allowing login.

 

How are they logging on sync'd passwords? Normally that's the timed out/wrong password kind of issue, and a password reset/sync will fix it

 

Steve