clareq Posted July 25, 2016 Posted July 25, 2016 Why do problems only occur after you've done all your testing and you've rolled out to 100s of machines? We have a large number of our machines which appear to have picked up the wrong USB drivers, rendering the keyboard and mouse inoperable. If we remote into the machine, go to Device manager, right click to update driver, browse my computer, let me pick from a list of device drivers, and select "Standard Enhanced PCI to USB Host Controller" instead of "Universal Serial Bus (USB) Controller" Is there a way I can make this change by GPO or script?
Norphy Posted July 25, 2016 Posted July 25, 2016 Which version of Windows? If you're using 8 or above, you might be able to use the Device Management PowerShell Cmdlets to do this. https://gallery.technet.microsoft.com/Device-Management-7fad2388
techy32 Posted July 25, 2016 Posted July 25, 2016 We had the exact same issue with our new Dell PCs. After image installation, no keyboard and mouse. We have to disable all drivers and create a new driver package with all the drivers and it seem to be working. Today is the day for final installation.... hope it will go well.... 100 PCs imaging......
googlemad Posted July 25, 2016 Posted July 25, 2016 Are you plugging in your keyboard and mouse to USB3 sockets? I had this problem and that was the cause, there were 2 USB2 sockets near the PS/2 socket on the motherboard though so rather than faff around just moved them to those ports and everything worked fine! Meant there were a few ports on the back that were essentially dead but nobody should be crawling round the back to use them anyway!
clareq Posted July 25, 2016 Author Posted July 25, 2016 @Norphy - Windows 10 - so how do I do this with the cmdlets? Powershell is on my list of things to learn! @googlemad - USB2
Norphy Posted July 25, 2016 Posted July 25, 2016 (edited) @Norphy - Windows 10 - so how do I do this with the cmdlets? Powershell is on my list of things to learn! @googlemad - USB2 lol, I was afraid you might ask me that. I've not used that particular module before so I can't give you an answer right now. Let me have a play and get back to you /edit @clareq, I'm really sorry but I've led you on a wild goose chase there. That module doesn't support Windows 10 An alternative is to use Devcon. However, this isn't the friendliest of programs to use. However, it's worth a go. Edited July 25, 2016 by Norphy
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