Acer ES1-111M-C86Q TouchPad issues

[Theldron]

Hi guys,

 

We have got 30 of the Acer netbooks and we are having continuous issues with the touchpad either not working at all, freezing after a short period or freezing and locking up the keyboard and you have to close the lid reopen for the keyboard to work again and you have to avoid touching the pad.

 

Has anyone had experience with these?

 

Cheers

[elsiegee40]

What OS are they running?

[Theldron]

Windows 8.1 Pro x64. We have about 14 with this issue. We can use external mice with them, but this is not ideal.

 

I have recently wiped a netbook, reinstalled a clean OS, downloaded all the latest drivers from the Acer website, but the issue is still there.

[Joanne]

Are you using original chargers? Are they plugged in when the issue occurs? If they aren't plugged in, disregard this post!

[Theldron]

Yeah all original chargers and they are not plugged in.

[NviGate_Systems]

There is a firmware update for this issue apparently.

 

Have a look on Acer's website under support/drivers and under firmware/bios it lists this:

 

[TABLE=class: ctnResultTable, width: 694]

[TR=class: alternate, bgcolor: #E9F4E6]

[TD=class: txt-category noMobile]BIOS[/TD]

[TD=class: txt-vendor noMobile]Acer[/TD]

[TD=class: txt-description collapsible]1. Update EC to version v1.7(improve compatibility of battery charging).[/TD]

[TD=class: txt-version noMobile]1.16[/TD]

[TD=class: txt-size noMobile]3.4 MB[/TD]

[TD=class: txt-date noMobile]2015/12/11[/TD]

[TD]Download[/TD]

[/TR]

[TR]

[TD=class: txt-category noMobile]BIOS[/TD]

[TD=class: txt-vendor noMobile]Acer[/TD]

[TD=class: txt-description collapsible]1. add Elan touchpad support 2. update EC to v1.5[/TD]

[TD=class: txt-version noMobile]1.13[/TD]

[TD=class: txt-size noMobile]3.4 MB[/TD]

[TD=class: txt-date noMobile]2015/08/19[/TD]

[TD]Download[/TD]

[/TR]

[TR=class: alternate, bgcolor: #E9F4E6]

[TD=class: txt-category noMobile]BIOS[/TD]

[TD=class: txt-vendor noMobile]Acer[/TD]

[TD=class: txt-description collapsible]1.Add battery ID[/TD]

[TD=class: txt-version noMobile]1.10[/TD]

[TD=class: txt-size noMobile]3.5 MB[/TD]

[TD=class: txt-date noMobile]2014/12/18[/TD]

[TD]Download[/TD]

[/TR]

[TR]

[TD=class: txt-category noMobile]BIOS[/TD]

[TD=class: txt-vendor noMobile]Acer[/TD]

[TD=class: txt-description collapsible]01. add shipmode support. 02.to fix "Touchpad no function with inbo [...][/TD]

[TD=class: txt-version noMobile]1.08[/TD]

[TD=class: txt-size noMobile]3.5 MB[/TD]

[TD=class: txt-date noMobile]2014/10/16[/TD]

[TD]Download[/TD]

[/TR]

[TR=class: alternate, bgcolor: #E9F4E6]

[TD=class: txt-category noMobile]BIOS[/TD]

[TD=class: txt-vendor noMobile]Acer[/TD]

[TD=class: txt-description collapsible]add eMMC string after model name[/TD]

[TD=class: txt-version noMobile]1.03[/TD]

[TD=class: txt-size noMobile]3.5 MB[/TD]

[TD=class: txt-date noMobile]2014/08/28[/TD]

[TD]Download[/TD]

[/TR]

[TR]

[TD=class: txt-category noMobile]Firmware[/TD]

[TD=class: txt-vendor noMobile]Synaptics[/TD]

[TD=class: txt-description collapsible]Improve touchpad performance (Windows8.1)[/TD]

[TD=class: txt-version noMobile]1.17[/TD]

[TD=class: txt-size noMobile]980.9 KB[/TD]

[TD=class: txt-date noMobile]2015/12/07[/TD]

[TD]Download[/TD]

[/TR]

[TR=class: alternate, bgcolor: #E9F4E6]

[TD=class: txt-category noMobile]Firmware[/TD]

[TD=class: txt-vendor noMobile]Synaptics[/TD]

[TD=class: txt-description collapsible]Improve touchpad performance (Windows10)[/TD]

[TD=class: txt-version noMobile]1.17[/TD]

[TD=class: txt-size noMobile]980.9 KB[/TD]

[TD=class: txt-date noMobile]2015/12/07[/TD]

[TD]Download[/TD]

[/TR]

[/TABLE]