Epson EB-X27 - So Far NOT a Worthy Replacement

[davethetekkie]

So a few months ago our long-time preferred projector model (the Epson EB-X20) went end of life and was replaced with the EB-X27; a pretty much identical unit with an extra 100 lumens to give.

 

A couple of weeks ago a cheap, nasty projector failed on one of our supported sites. We temporarily replaced it with one of our spare EB-X20 units (which worked BEAUTIFULLY) while obtaining quotations for a new EB-X27. We got a great price and placed the order. The new projector went up fine and all appeared well...

 

...or not.

 

I received a call yesterday to say that the projector was showing half of the image and pushing it up (i.e. bottom half of the display showing on the top half of the board). I proceeded to attend the site and powered it on and all appeared well so I shut it all down and asked the user to show me how she'd powered it up. The difference in process was that I'd found the PC already running and providing signal. The user had powered both units up at the same time. When powering up the projector during boot the fault manifests. The stupid thing can't handle changing display resolutions on the fly! It packs its pants and takes its ball home to mummy.

 

So I approached Epson and explained that another of their OWN PRODUCTS (the X20) previously did a fantastic job attached to exactly the same rig and explained that I had tried it with two different sources (the teacher workstation and my own laptop) and found the same issue... the answer I got back was "Did you try it with HDMI?"...

 

No, I flippin' well didn't! There's no HDMI on the loom and the test is irrelevant! I have confirmed that the new projector is the culprit and very likely to be an issue that will only manifest on an analog signal anyway given the projector is perfectly capable of giving a full screen display and the issue seems to be an inability to deal with any changes to an analog signal! They'll be asking me to set up network projection and test it on that next!

 

Epson were unwilling to assist further unless I got back in my car and went back to site with a ladder and a long HDMI cable.

 

Has anyone else had similar issues with the EB-X27s or Epson's support a-lately?

Edited April 22, 2016 by davethetekkie

[Cache]

My X27's haven't done it but a previous version of the X range did (can't remember which one now).

 

A quick fix without powering off/on again is to either do Auto on the remote or search for the source again. I didn't actually give it a lot of thought and put it down to the cabling rather than the projector as it was old existing cabling which I didn't have a lot of faith in. I can't remember now whether a different powered VGA splitter did the trick in sorting it or between us we just managed to work around and avoid the issue.

[rich_tech]

I was about to say source search is your friend there, it's a common bug with epsons from what I have seen

[newpersn]

We got 3 X27's and had no faults so far.

[davethetekkie]

Thanks for the feedback guys... much appreciated! Still slightly miffed that after a few years of well-behaved EB-X20s (even on extremely questionable wiring looms in some cases) the first of its replacement model we buy has turned out to be a temperamental little...

 

Anyway, thanks again!