Managed Chromebook with personal accounts - no Internet?

[gshaw]

We've been trialing some Dell Chromebooks sitting alongside our O365 tenancy, which have been working well so far but hit a slightly odd issue with accounts and Wi-Fi connectivity, wondering if anyone has solved it?

 

Config is:

 

• set up a per-device Wi-Fi network including proxy settings, auto connect etc.
  
• sign-in screen defaults to our GAfE domain
  
• users can sign in with a personal account
  

On a managed account everything works as expected, default apps appear, Internet works fine etc.

On a personal account the user can log in but web browsing times out, no apps in the launcher etc. Wi-Fi network is connected.

 

Have I missed a setting somewhere?

[CyberNerd]

Our are exactly the same on our school wifi - kind of by happy accident because we didn't want personal accounts in school.

In our case it is because the SSL inspection certificate is not automatically installed on personal accounts, but is on school ones.

[rogerdnixon]

On a private account they will need to manually check the button in settings 'Allow proxies for shared networks' in settings once logged in. Just a thought.

[gshaw]

On a private account they will need to manually check the button in settings 'Allow proxies for shared networks' in settings once logged in. Just a thought.

 

Ah interesting, will try that out

 

Edit: yes that did the trick, can't see a way to force it in admin console though...

Edited February 9, 2016 by gshaw

[snagrat]

Ah interesting, will try that out

 

Edit: yes that did the trick, can't see a way to force it in admin console though...

 

Set the proxy setting to both user and device normally does it, not just one or the other