Black-Lotus Posted January 28, 2016 Posted January 28, 2016 Hey Guys, We're on Impero 5.1.05 and I'm running into an issue where one of my users (thankfully only one) can't connect to the Impero server. The issue seems to follow them regardless of what computer they're on. Is there any known fix for this issue? I'm going to call Impero about it tomorrow, but I'm concerned the only option is to upgrade or downgrade our server. Thoughts?
timbo343 Posted January 28, 2016 Posted January 28, 2016 Ask support to release 5117 to you. After speaking to their developer at BETT, they should be able to release it. Have you tried resetting the .ilog file on the server?
Black-Lotus Posted January 29, 2016 Author Posted January 29, 2016 I haven't tried resetting the .ilog file. I'm sure I simply rename the file, but where would I find it?
timbo343 Posted January 29, 2016 Posted January 29, 2016 You need to browse on the server to where your logs are stored, in my case it's D so i would browse to: D:\Impero\Text and in here to the bottom are the .ilog files. Stop the Impero services first on the server and rename the .ilog file to .ilog.old and start the services again. This will recreate the .ilog file and fingers crossed your problems will be solved. If not, you will have to contact impero support. 1
Black-Lotus Posted January 29, 2016 Author Posted January 29, 2016 Thanks, I'll give this a shot this afternoon.
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