Rick2134 Posted January 13, 2016 Posted January 13, 2016 For this role you need previous experience in the following areas: Experience of Windows Server 2008r2,2012r2 and Windows 7 Experience with Active Directory and administration Experience with trouble shooting end user devices Experience of restoring data from backups Experience of troubleshooting audio visual equipment Experience of working on a support desk and liaising with end users To perform hardware and software maintenance duties as required A basic knowledge of TCP/IP and DNS MS Office skills Main Responsibilities: Provide 1st Line Support for PC Hardware and Software queries and log all queries through the company's Helpdesk System. perform any Software/Hardware installations and computer moves where required including logging of faulty equipment with third parties ensure all IT assets are appropriately documented, labelled and tracked Creating Active directory accounts for users & resetting password for users Trouble shooting login issues and manage the Citrix connections. Respond to enquiries from staff and help them resolve their hardware or software problems. Working effectively and efficiently as a member of a team and have a passion for IT Hours: 37 per week Leeds West Academy - Vacancies White Rose Academies Trust Job Type: Full-time Salary: £15,942.00 /year Required experience: IT Support: 1 year Required licence or certification: Drivers licence desirable Required education: High school or equivalent
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