gmj Posted October 28, 2015 Posted October 28, 2015 Hello! Have a little trouble with Netsupport connecting to workstations. They show a message of security failure in the console, with the error "Client has a different security". However, everything a can find seems to be set correctly (the security key is set to our serial number) and the client configuration file (client32.ini) has been deployed from the workstation with the tutor installed. If anyone has any ideas I would be grateful. Was hoping this would have been a quick and easy job. Boo.
NetSupportTechSupport Posted October 30, 2015 Posted October 30, 2015 Hi I work in the support team at NetSupport and I would like to offer our assistance in setting up NetSupport Manager within your environment. If you would like to contact the NetSupport support team direct on [email protected] and we will be happy to help. Kind Regards, Silvana TechSupport Analyst NetSupport Ldt.
gmj Posted November 3, 2015 Author Posted November 3, 2015 Hi. Sorry for the lateness of my reply. Connected your excellent support team, and the issue has been quickly corrected Many thanks, gmj 1
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