Impero Support

[NokiX]

Is there any idea on when the support portal will be back online as I am simply getting no replies from my emails to support and I am currently sat waiting! At least a simple 'we are quite busy and will respond with a full answer as soon as possible' would be nice

 

I'll post my issue here however just to see if anyone knows what the issue is:

 

I am currently seeing an issue in the restructuring of our Impero console rights groups as I have set them up so departments have different levels of access. This seems to be working fine however I have added the teaching assistants group so they are able to view all the required rooms but with less access to change things and for some reason this is not working correctly as teaching assistants cannot access the Impero console.

 

Upon checking the server it shows they are currently an Impero workstation rather than a console user which is incorrect but I am unsure how to check to see why the Impero server cannot see that the user is part of the teaching assistant group. Am I missing something here or is there a way to see why it’s not seeing this group?

 

Regards,

 

Chris.

[Arreks]

What version are you on? the latest version (5101-5105) has quite a few bugs, I had a bug with permissions also (where everyone had full access).

 

As for their support, they are inundated I presume but if you ring their support generally you can catch an engineer quite quickly!

[NokiX]

I'm running 5105 currently but I have noticed a lot of bugs myself to be honest. It's frustrating since I've seen Impero do and be a lot better and after meeting the staff recently at 'Lunch with Impero' I had high hopes they were going to squash a lot of the bugs so hopefully it won't take them too long.

[synaesthesia]

We're finding 5105 fair awful to be fair, however their support has been astonishing (good) - emails have been answered in the last few weeks within the hour in the majority of cases!

[clockend25]

The support portal seems to be down permanently these days.

 

5105 hasn't been good for us either, but yeah, they're normally pretty quick to respond to calls logged.

[NokiX]

Apparently not all of my emails are being received on their end correctly which is odd so it sounds like there may be a filtering issue on either end. They did admit themselves there are quite a lot of bugs though which is nice of them to admit! I do wonder when their support portal will be back online though...

[russdev]

Hello

 

I just wanted to reply after we went live with portal were not happy with way something were working with it and causing number of issues for both customers and Impero support staff. However fixes took longer than planned a test version went to some of beta customers recently and we hopefully should return it very soon..

 

In meantime if contact support on usual methods we should be able to help.

 

Russell

Edited October 6, 2015 by russdev

[forkies]

I had an issue with groups, apparently the link with AD has been disabled in 5.1.05 so that may account for your issues with setting permissions on groups. This didn't affect everyone so I had to import usernames in the end from AD.