Zoom7000 Posted June 26, 2015 Posted June 26, 2015 I'm running Windows 10 (10130) and I installed on to my main PC from a clean build. Since installing Firefox, I get the following error on every single launch: "Sync encountered an error while synchronising: Incorrect account name or password. Sync will automatically retry this action." If I put my sync password in, it will carry on happily, but it seems to want to do this on every single launch. I have tried deleting the signedInUser.json as highlighted in one post on Mozilla support. But that hasn't worked. Here is an extract from my about:sync-log file, if anyone can make sense of it 1435020353545 Sync.Service INFO Loading Weave 1.40.0 1435020353548 Sync.Engine.Clients DEBUG Engine initialized 1435020353550 Sync.Engine.Clients DEBUG Resetting clients last sync time 1435020353554 Sync.Engine.Bookmarks DEBUG Engine initialized 1435020353556 Sync.Engine.Forms DEBUG Engine initialized 1435020353559 Sync.Engine.History DEBUG Engine initialized 1435020353561 Sync.Engine.Passwords DEBUG Engine initialized 1435020353564 Sync.Engine.Prefs DEBUG Engine initialized 1435020353566 Sync.Engine.Tabs DEBUG Engine initialized 1435020353566 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1435020353569 Sync.Engine.Addons DEBUG Engine initialized 1435020353570 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 1435020353572 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1435020353573 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435020353573 Sync.Service DEBUG Caching URLs under storage user base: [url]https://sync-204-us-west-2.sync.services.mozilla.com/1.5/20492031/[/url] 1435020353573 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435020353573 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1435020353574 Sync.AddonsReconciler DEBUG Adding change listener. 1435020353630 Sync.Engine.AdblockPlus DEBUG Engine initialized 1435020353630 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435020353640 FirefoxAccounts INFO Can't find the rest of the credentials in the login manager 1435020357632 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435020357633 Sync.Service DEBUG User-Agent: Firefox/38.0.5 FxSync/1.40.0.20150525141253. 1435020357633 Sync.Service INFO Starting sync at 2015-06-23 01:45:57 1435020357633 Sync.Service DEBUG In sync: should login. 1435020357634 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435020357634 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435020357636 FirefoxAccounts INFO Can't find the rest of the credentials in the login manager 1435020357637 Sync.BrowserIDManager INFO Waiting for user to be verified. 1435020357637 FirefoxAccounts DEBUG already verified 1435020357638 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1435020357638 Sync.BrowserIDManager INFO Unable to fetch keys (master-password locked?), so aborting token fetch 1435020357638 Sync.BrowserIDManager INFO Background fetch for key bundle done 1435020357638 Sync.Status DEBUG Status.login: success.login => success.login 1435020357638 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435020357638 Sync.Service INFO Logging in the user. 1435020357638 Sync.Service DEBUG Caching URLs under storage user base: [url]https://sync-204-us-west-2.sync.services.mozilla.com/1.5/20492031/[/url] 1435020357640 FirefoxAccounts INFO Can't find the rest of the credentials in the login manager 1435020357640 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1435020357640 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1435020357640 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1435020357640 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1435020357641 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. Any ideas?
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