It's broken!

[jmak]

I've just been in a classroom where they're using RM Easimaths on Learnpads. After about 20 minutes, 10 out of the 12 displayed a message asking them to log in again. This was achieved after a couple of minutes. It happens quite regularly (anecdote, but I have seen in before). Any suggestions on how I track down whether this is the tablet, the app, the wireless or the server at RM?

 

Thanks in advance.

[Joanne]

I guess first thing is to try it on a normal laptop / PC. If it does the same you can rule out the tablet and the app.

 

Sounds like the login is timing out because of inactivity... you on the latest version of the app?

[rmsgray]

I've just been in a classroom where they're using RM Easimaths on Learnpads. After about 20 minutes, 10 out of the 12 displayed a message asking them to log in again. This was achieved after a couple of minutes. It happens quite regularly (anecdote, but I have seen in before). Any suggestions on how I track down whether this is the tablet, the app, the wireless or the server at RM?

 

Thanks in advance.

 

 

Good morning

 

My name is Stacey Gray and I work for RM.

 

I'd like to help you with resolving the issue you've described with RM Easimaths.

 

I can see its been a few weeks since you've raised your initial post.

 

If you are still experiencing this issue, could I please ask you to email me your contact details (including your postcode) and I'll be happy to raise a new support call for this and provide you with some additional troubleshooting steps, so we can begin to investigate this further?

 

My email address is: [email protected]

 

Kind regards

 

Stacey

Edited July 14, 2015 by rmsgray