DNS error when installing Ranger Account Manager

[EdugeekDJ]

anyone come across this problem - I've had to re-install Ranger Account Manager but it's getting stuck when trying to add a new DNS service record. I think this is a known problem as its in the RM knowledge library but as the school doesn't have a support contrct with RM then I cant access the details of how to resolve this - has anyone else had this problem and does anyone know how to resolve it?

thanks

[drdos256]

Not sure if this helps but I seem to remember we had to manually add a DNS entry for an install of Ranger 8 - entry was 'RangerCentral' it's an Alias in the forward lookup zone and points to the FQDN of your Ranger server. What is the OS of the server?

[EdugeekDJ]

its win 2008 R2. I can see an entry in the foward lookup zone/servername.local/_tcp - its called _RAM and I've manually created this then tried to install again but am still getting same error unfortunately

[hodders]

Hi

 

Did you get ram client working in the end as i have the same problem also does it use a special port for the srv entry? We had a company tidy my dns for me and they deleted the entry and could get it to work and tried the same as you.

 

Many Thanks

Stuart

[hodders]

Hi

Guys thanks for your help I solved it with a SRV DNS entry. What had happened to me is we created a new PDC and primary DNS server which Ranger wasn't installed on, so when I ran RAM v2 on the original server it couldn't resolve properly.

 

Investigated dns issue....

 

checked log files on Server - C:\Program Files (x86)\Sentinel Products\Ranger Account Manager\ConfiguratorTrace

 

found dns log entry from 2010 =

 

2010-08-18 15:48:34.373, Sentinel.Ranger.RAM.Configurator.DnsAddRecord, Void Apply(), Entered, serviceName_ = _RAM._tcp.st-gregorys.internal, ttl_ = 300000, target_ = ST2.st-gregorys.internal, port_ = 55001

 

Manually created SRV record & restarted Ranger Account Manager Service on ST2

 

Ran RAM as administrator = all now seems to be working

 

 

Hope this helps anyone with a similar issue.