Lenovo Warranty and Repair Experience

[JF10]

Hi all

We are looking to but in the region of 150+ laptops as part of our 1:1 scheme and we were looking to see if anyone has any positive or negative experiences with the warranty and repair process.

We are going for the Yoga 11E Thinkpads, but we are more interested to here how you have found their customer service, turnaround times, administration, quality of repair etc.

Thank you in advance

[Joanne]

It was about 15 months ago when I had an issue with a Lenovo PC. Firstly they had issues with the serial number, because they are weird and sometimes need the long one, sometimes the short one. I had to run a diagnostic tool before they would consider repair. Eventually we had to return the machine to base.

 

It was made more difficult because I was only in the school 3 hours a week. If you are there full time it probably won't be an issue.

 

I too may be looking at lenovo laptops soon. The price is too good to not consider them.

[ICTDirect_Dave]

We find the lenovo business warranties to be excellent. There's the usual troubleshooting over the phone, but it's pretty easy to convince them to send out an engineer with replacement parts should somehting go wrong.

 

The only drawback is that you have to submit each serial number seperately over the phone and have to repeat the process each time, which can be a pain if you have a few failures.

[JF10]

they had issues with the serial number, because they are weird and sometimes need the long one, sometimes the short one

 

We find the lenovo business warranties to be excellent. There's the usual troubleshooting over the phone, but it's pretty easy to convince them to send out an engineer with replacement parts should somehting go wrong

 

We had 120 R61 Laptops and from my experience the warranty was excellent, phoned them if it was a user replaceable part it'll be there next day or a engineer would be.

 

Thank you everyone for your useful feedback on Lenovo.

Edited April 16, 2015 by JF10

[rush_tech]

We had 120 R61 Laptops and from my experience the warranty was excellent, phoned them if it was a user replaceable part it'll be there next day or a engineer would be.