Printing issues Mac 10.9 to Windows Print Server 2008 R2

[mattt934]

Hey there,

 

We are experiencing very inconsistent printing from our fleet of 10.9 Macbook Airs to our Windows 2008 R2 Print Server and HP Printers. Users can print one day, and then lose the ability the next day. One user I was just dealing with had roughly 10 jobs sitting in her printer queue, which kept pausing. Selecting resume would do nothing for any of the jobs, and she had already authenticated to the printer before (this is a common printer for her). I look on the server and there is no record, but can print successfully from my computer to this printer and watch the job file through.

 

The user had full network connectivity and I could not find any error logs in console that seemed relevant. Installing newer drivers does not help, but remapping the printer will.

 

One thing to mention is that the print server is sharing the printers with generic drivers. Could this be causing any issues?

 

Sorry for the cluster of information above, it is proving difficult to narrow down exactly the issue. Any help would be appreciated.