[sims] Help getting SIMS Teacher App up and running

[ass17]

Hi folks,

 

Just a quick on to ask for help if they have experienced any issues with the registering teachers on the Teacher Provisioning Portal? We currently get this error "Error - Unfortunately there has been a problem with trying to retrieve data. Please try again. If the problem continues, please contact your SIMS support team."

 

We are waiting on a call back from SIMS with help but I thought I would seek other help first. We can provision devices OK, it just seems that the teacher data is not retrievable. We have checked our smoothwall and it is talking to capita and/or azure ok so cant see why.

 

Strange thing is that when I created an external user using the sims tool, then login to the SQL management studio with it, I cant view any data tables, its as if there is no permission...

 

Any help would be appreciated, Thanks

[LeighDavenport]

Hi ass17

 

Could you please let me know the case number that you have logged with the Service Desk.

 

Kind regards....Leigh

 

Leigh Davenport

Head of Customer Services

Capita SIMS & Independent

 

M: 07920 586631

 

E: [email protected]

[ass17]

here you go: Case reference: 1503-3301715

[ass17]

All sorted now Thanks for the help!! :-)

[vikpaw]

What was the issue @ass17 ?

[ass17]

On the sims management interface on your sims server, certain parts of the service don't like windows auth for the SQL db connection, changing it to the SA account or another SQL user worked a treat.

[divadiow]

sims management interface?

[divadiow]

no matter- teachers coming through now after I changed the "SIMS services manager" service logon from NETWORK SERVICE to an AD administrator account that has administrator rights to the SIMS2012 instance.