HAP Helpdesk Error

[fairm010]

Hi Nick,

 

I have an issue on our helpdesk and hope you can help.

 

When a user files a ticket all works fine and an email is sent however when either they or I update the ticket we get the error "The parameter address cannot be an empty string"

 

[ATTACH=CONFIG]28778[/ATTACH]

 

Matt

Edited January 27, 2015 by fairm010

[nickbro]

Are there any quote marks in the subject or body? " or '

[fairm010]

To confirm, in the subject or body of the email that is sent?

[nickbro]

The ticket on the help desk

[fairm010]

No, none at all.

[nickbro]

Ok, hmm, don't quite know why that isn't working, it should silently fail if it can't email someone.

[fairm010]

Getting this in servers event log.

 

An error occurred in Home Access Plus+

Page: System

The parameter 'address' cannot be an empty string.
Parameter name: address


System.ArgumentException: The parameter 'address' cannot be an empty string.
Parameter name: address
  at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding)
  at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
  at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
  at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
  at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)


  at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding)
  at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
  at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
  at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
  at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
  at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

[nickbro]

Can you confirm that the admin email is set in the hapConfig.xml file, and that the users have their email address set in the mail AD attribute

[fairm010]

That is the firstlineemails correct? Yes, that is set and yes all staff have their email in their AD account.