Smoothwall and Mac Mail (Unauthenticated IPs)

[danmoly]

Good morning everyone!

 

Wondering if anyone has had the same issue we're experiencing?

 

Smoothwall seems to be all fine and dandy,,, except! A student made us aware their Mail app on Mac wasn't working. Now I presumed they had made some changes to their settings and mucked it up. But on closer inspection it seems to be a filtering issue. The email in question was a @iCloud account (and a hotmail but one thing at a time). Now they are able to receive mail but not send. Checking the web filter there is no obvious block, so I proceeded to log in myself on the Macbook (this is a BYOD by the way, not a device hooked up to our system), and found it worked fine, with my account allowing full unrestricted access.

 

I then tried adding the SMTP domain that apple uses, to different filtering policies but to no avail. I also tried my own iCloud email when logged in as the student and it has the same issues.

 

I've tried a few other options I've found trawling the interweb but nothing has come up trumps?!

 

The only thing I believe is at the root of the issue is when monitoring the webfilter whilst trying to send, logged in as me it identifies the group I'm associated with. But when logged in as a student it shows 'Unauthenticated IP' group. Which seems odd as can browse and do most things normally as expected.

 

Anyone else found this?

 

I have opened a case with SW but feeling impatient, its Friday, wanna get on with it!

 

Hope that makes sense. Thanks all,

Dan

[grant_girdwood]

You may of checked this already but have you had a look over your firewall rules / port rules for the unauthenticated group?

[danmoly]

Sorry do you mind explaining where abouts? SW is a little confusing with all the settings.To my understanding we don't have anything in place associated with the unauthenticated IP group.