Yosemite and Papercut v13.5

[doofusdog]

Hi,

 

I think I've upgraded myself into a corner..

 

I upgraded my Mac based secondary Papercut server to OSX 10.10 Yosemite.

 

It works fine, except the AirPrint service does not work.

 

I see that this is fixed in 14.3. However we are running Papercut MF Version: 13.5 (Build 24862). Our copier provider is not being very helpful about upgrading this, possibly because we are nearly near the end of our lease..

 

I could rebuild my Mac print server back to an earlier version of OSX, but I'd like to try and avoid doing that..

 

Is there any other way around this?

 

thanks,

Craig

[Tim_at_PaperCut]

Hi Craig,

 

Hm. Good question... the issue is that the installer from the older versions of PaperCut on Mac OS 10.10 doesn't quite do what it's supposed to do, so there's a bunch of files missing and some that don't pick up permissions correctly. Ideally, the preferred method is to convince your copier provider to help you upgrade to 14.3 - that will sort all the issues out, and you'll be guaranteed a working environment : )

 

If you're having issues with that route though, please feel free to email the sales team here: Contact Us - PaperCut if you're getting the run-around on the licensing side of things - our sales team will see if they can help smooth things along.

 

Otherwise, the other way around this is to fix things manually, which is a little murky, but should work:

 

1. You'll need to install 13.5 onto a spare Mac which is Mac OS 10.9, so that it installs fully - you'll then use that as your file source. Or alternatively it should be possible to install e.g. the trial version of NG 14.3 onto a test Mac, since the files that we'll be copying shouldn't be different between the versions. You basically want to get a test machine on Mac with PaperCut installed successfully, so that you can copy the working files over to your current server.

 

2. In Terminal navigate to: [install directory]/providers/iosprint/mac/pc-iosprint on your current server

e.g:

cd /Applications/PaperCut\ MF/providers/iosprint/mac/

 

3. Type:

sudo chmod oug+x *

To add 'execute' permissions to the files in that folder (currently the execute permissions will be missing, which means that iosprint won't be able to launch)

 

4. Copy /Library/LaunchDaemons/papercut-iosprint.plist from your test machine installation, over to the same location on your current server.

 

5. Make sure that it's owned by root - so change directory to that directory:

cd /Library/LaunchDaemons/

 

Then change the ownership:

sudo chown root papercut-iosprint.plist

 

6. Then you should be able to start the iosprint advertiser - run the following .command file: [install directory]/providers/iosprint/mac/start-iosprint.command

You should then see a terminal window popup, and it'll try to start the iosprint advertiser, after asking for your password.

You should then see a message saying: iOS printing started

 

If that all makes sense, then you can give that a go - otherwise the preferred option is to be hassle-free and upgrade to 14.3

 

If you run into issues with the above, then please feel free to reach out to us by email via Contact Us - PaperCut - that will then generate a ticket, and we can dig into the nitty gritty!

 

Thanks, and hope it goes well!

 

Tim

Edited January 22, 2015 by Tim_at_PaperCut
Updated formatting of commands to run in Terminal

[doofusdog]

thanks for the reply, interesting..

 

I managed to convince them this morning, both the reseller and the money man here at work, the upgrade process should all be underway.. I also had some good email discussion with one of the Papercut support guys..

 

thanks again, Craig