Senior ICT Support Engineer (on-site School in Newham, London) £30-33k + £1k bonus

[mrickford-rmeducation]

A great opportunity for a Senior ICT Customer SupportEngineer / Network Manager (MS Server 2008,2012 / Win 7/8, AD, DHCP, VMware, SAN,Wireless, Citrix, CC4 etc) to provide lead onsite IT school 2^nd/3^rdline support as part of an IT managed service with one of the ‘UK’s Top ITEmployers’*.

RM Education is the leading provider of ICT software &services to the Education sector and employs over 2000 staff. Working withinRM's BSF (‘Building Schools for the Future’) IT Programme in Newham, London,the Senior Support Engineer will be part of a core team delivering acomprehensive ICT Managed Service against SLAs to London secondary schools.

The Senior Support Engineer will be predominantly based atone school site as the sole engineer / technical lead or similarly working witha more junior engineer at a larger school. In both cases the Engineer and theschool benefit from the additional support of a wider regional team as well asRM’s award-winning remote technical service desks.

The role is very autonomous with a focus on providing broad2^nd /3^rd line technical problem solving/networkmanagement as well as building strong relationships with the school leadershipand teaching staff and ensuring contractual compliance against SLAs andimproved operational efficiency.

This is a varied IT lead support role in a very rewardingenvironment that requires the building of strong relationships with the schoolstaff. If you’re a Senior ICT Support Engineer with broad technical problemsolving skills, are a great communicator with a proactive attitude andultimately get a real buzz out of going the extra mile for customers, this isthe role for you.

The Individual

• 2nd / 3rd line IT support & implementationexperience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP,network infrastructure, VMware, Citrix, CC4, switches etc, ideally within acustomer-focused environment

• Strong problem solving abilities. Excellentcommunication, customer handling and inter-personal skills

• Strong planning, organising and prioritisingabilities. Target focused. Flexible to cope with change, be proactive and adaptquickly to a developing type of service delivery

• Prior school ICT support experience as a seniortechnician or a ‘hands-on’ Network Manager may be useful, but isn’t critical.

• Flexible to visit other schools across Newham asand when required

Why you shouldconsider this role

• Chance to work in one of the UK’s highestprofile and prestigious school improvement initiatives for a leading employer(*awarded ‘Britain’s Top IT Employer' in 2009, 2010 & 2012 and recognisedin the general ‘Top Employer’ category in 2013)

• Work with a very broad and constantly evolvingarray of ICT

• Working within the education ICT sector ishighly stimulating and hugely rewarding

 

To apply online visit: https://rm_education.recruitmentplatform.com/external_careers_site/UK/details.html?nPostingId=727&nPostingTargetId=1554&id=QZEFK026203F3VBQB796G79FA&lg=UK or email [email protected]

Edited October 20, 2014 by Dos_Box
Approved