New ticket text

[fairm010]

Hi @nickbro

 

Back in v9 I asked how to put pre filled text into a new helpdesk ticket and you answered here:

 

http://www.edugeek.net/forums/home-access-plus/130526-pre-filled-text-helpdesk.html

 

You said that in v10 this is possible too. I have updated to v10.1 and would like to know how I do this?

 

Ta

[nickbro]

You will still need to follow my instructions on that thread.

[fairm010]

Hi Nick, the string

 

$("#ticket-note").val("");

 

doesnt exist in the default.aspx.

[nickbro]

~/scripts/hap.helpdesk.js

 

$("#ticket-note, #ticket-AwareI").val("");

to

$("#ticket-note").val("Some default value");
$(#ticket-AwareI").val("");

 

$("#newticket-note").val("");

to

$("#newticket-note").val("Some default value");

[fairm010]

Thanks Nick,

 

That puts "Some default value" into the notes box on an existing ticket but I need to have prefilled text when a user goes to create a ticket.

[nickbro]

You can do " + navigator.platform + " which will inject the os Win32 etc.

 

JavaScript Window Navigator

 

How to find the operating system version using JavaScript - Stack Overflow

[fairm010]

Hi Nick,

 

Sorry, I haven't made myself clear. I just need some pre filled text such as:

 

"Press File Ticket ONCE. Please make sure you provide as much detail as you can, including what measures you have taken"

 

Your above edit worked but not on a new ticket. Once I had created a test ticket the pre filled text was then in the notes box.

[nickbro]

O ok

 

for these

function updateTicket() {

function assignTicket() {

function fileTicket() {

add this below

$("button, input").prop("disabled", true);[code]

Then

[code]function Update() {

add this below

$("button, input").prop("disabled", false);

 

This will disable the button once it's clicked once straight away, so if they double click on it the 2nd click shouldn't work

[fairm010]

Thanks Nick, that seems to have disabled that button.