jmcdermott Posted October 2, 2014 Posted October 2, 2014 I have spent to long looking at this now, I have managed to get the newest version of help desk all setup and working as far as I can tell, but here is where I am now stuck. Staff can create tickets and I can see and update them. I can create tickets but do not seem to be able to make it so the relevant staff members can see my newly created ticket. The "show to" box is starts empty, i have tried adding usernames, email addresses and groups but with no luck. Can anyone help?
nickbro Posted October 2, 2014 Posted October 2, 2014 When you create a ticket, it will ask who you are creating the ticket for, specify in there who you are opening the ticket for
jmcdermott Posted October 2, 2014 Author Posted October 2, 2014 Does the Show to box not do anything then? What if you want it visible to someone else after the ticket has been created. Thank you for pointing me sort of in the right direction.
nickbro Posted October 2, 2014 Posted October 2, 2014 It should work I'll have to look into why it isn't persisting 1
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