Meru wireless and no App store access

[Satvir]

Hi,

 

We have a Capita broadband link via empsn and a Meru wireless network.

 

Now, iPads and iPhones won't connect to the App store, apps that connect to their own servers don't work and any staff member who has connected their devices built-in mail system to yahoo, Hotmail etc, won't download to the devices.

 

Meru are pretty confident that it is not their setup that is causing the problem but as usual Capita are taking an age getting back to us.

 

Does anyone else using Capita have a similar issue? Have Capita reported or mentioned what they think the problem could be?

[jtoland]

Hi We dont use capita but we had the same problem with our smoothwall. What we did to fix this was allow that url. Also most companies use proxy systems when you connect your ipad to the wireless go into the setting of that wireless and add the proxy setting with the authentication of a member of staff this should allow some stuff to come threw that are not blocked for staff

[Satvir]

Thanks. We have an onsite firewall through a company called PANDA (the system is called GateDefender). Our Meru/Panda system is using transparent proxy and so we don't need to put in the proxy settings

 

Capita ran some tests yesterday and we tried to enable advanced SSL but that made no difference either after we had installed their certificate onto some ofour devices. They have now asked us to speak to KCOM as they think thatsomething, somewhere is not right