[sims] Report not pulling through new SLG username and passwords

[robjduk]

I have the following SLG / SIMS issue and although someone in my school has opened a ticket with Capita, I wonder if anyone has heard about this before and is aware of a quick fix...

 

-User is sent to provisioning

-User is provisioned correctly

-Created in AD including correct group membership

-When the report in SIMS is run which shows users their default username and password, it does not pull the data through, leaving me with a document with information missing

 

My admin staff have been doing their nut over this for ages but they lacked the language skills to tell me what they were talking about so have largely ignored it until now but fancy getting in on track again.

 

Suggestions welcome.

 

Thanks

[vikpaw]

Generally the first thing on a report with no data, would be to check permissions of the user running it. Even if it worked before, an upgrade could change the perms required to access a certain bit of data.

But, more likely, there is a KB on SupportNet that says after rollover it can take a while to update the ADP report, so wait a day and then try again, if not log it with support.