365 - Some users not getting mailboxes provisioned

[synaesthesia]

Hi,

 

Odd one. Some users (not many, just a few) are having an issue with logging into O365 for their email. Identically set up to everyone else, there's nothing different or special about them. Their user shows up in Office 365 admin panel and clicking "email address" says "We are preparing a mailbox for this user". Going into Exchange settings and there is no mailbox listed. All licenses correct, all proxy addresses correct and obviously working (all correct addresses appearing in settings for them)

 

Anything I can look at? This is a wholly online setup, nothing onsite.

[GordyFaeEdinburgh]

We've been seeing the same thing. If you go to Licenses under the user properties, uncheck their licence and apply it, select their licence type and apply it again, then we've found that the mailbox creation completes soon after. I'm just having a wee look into identifying users in this state somehow today.

[shane-meh]

We had the same issue. Over 200 users (About 5%) were not provisioned correctly. We had to go in 1 by 1 and re-assign the licence. Hopefully Microsoft has now fixed this!