Error on launch of RMMC in CC3: No more establishments available (6001)

[Tara]

Launching the RM Management Console (RMMC) with the Web Launch component results in the error message: 'Error: No more establishments available (6001)', and does not open the console. Does anyone have any information on this error or how to fix it?

 

CC3 is running on Windows Server 2003.

 

many thanks

Edited January 16, 2014 by Tara

[GeekyPete]

Obvious thing first, you are choosing Yes to continue at the serurity warning right?

 

Other that that this could be caused by any one of a number of things. Icluding DNS, Certificate, IIS, Proxy settings or just plain old network connectivity.

 

Does RMMC work from the server?

 

If you have access to the RM Knowledge library try looking at TEC363864.

[Tara]

RMMC does not work from the server, and I get the error before being asked to continue, enter password etc. Here is the text of the error:

 

Launching on the localhost

Cannot find ProxyOverride key in the Registry - no need to set the proxy

Checking status of Internet Services

Waiting for response...

Error: IIS is not responding or has returned an invalid response

Trying to find another server

Getting Establishment List

1 establishment(s) returned

Opening Establishment SHC

Error getting local establishments, widening search to current domain

Getting Establishment List

No establishments found, widening search to current domain

Error: No more establishments available (6001)

 

We don't use a proxy so I have discounted the first error. I then checked that IIS is running (it is).

Edited January 16, 2014 by Tara

[GeekyPete]

Try and IIS reset. PM me if you still have issues. Edited January 16, 2014 by GeekyPete