Stop email polling from reopening a closed job

[synaesthesia]

Feature request if possible - could we have an option to stop an email reply via the polling system from opening a job that has been closed?

Useful as we are fortunate to have some grateful staff who love to reply to the "job closed" email which reopens it

[nickbro]

Can you expand on this one please @synaesthesia?

 

You can alter the templates that the system uses to send the emails and have it add to the top, DO NOT REPLY TO THIS EMAIL!

[synaesthesia]

We do indeed have a DO NOT REPLY clause but that doesn't seem to stop people It's no deal-breaker by any means, it's nice to get the emails of thanks after a job is done but a bit of a pain to go back into the job to re-close it. Well, not massively as our helpdesk is lovely and clear May be helpful for the busier departments & schools though.

[nickbro]

The help desk doesn't poll an email inbox, so the Help Desk ticket doesn't get reopened if they reply to it.