SIMS Remote Desktop Connection Timing out when saving Attendance and Assessments

[vj-09]

We have a school that are currently getting timeout errors when using/saving SIMS attendance and assessments.

 

The users are connecting from teachers laptops via a remote desktop connection from their curriculum network to the admin server using windows authentication to get into SIMS and using the servers local sims files (Pulsar, connect.ini and SIMS.ini etc).

 

I am after advice, as to what to advise a 3rd party hardware support company, to check as the issues are since they upgraded wireless onsite and issued new laptops updating Windows XP to W7.

 

Any help appreciated. Thanks in advance.