Setting up Help desk and Bookings

[Maxitout]

First off I want to say how much I love this application and everyone that has worked on it has my personal thanks. Way cool work.

 

Just a couple things I can not figure out though.

 

I can make a Help Desk ticket. But the Assign to: or Ticket For: is Blank and there is no one to select. I can't figure out how to add people. (techs)

 

Also When I try to update a ticket I get this error "Index was outside the bounds of the array."

 

Any help would be great.

 

Using Server 2008 R2 with IIS 7 and HAP version 9.5

Edited October 2, 2013 by Maxitout

[nickbro]

The assign to box works on ppl in the Domain Admins Group.

 

The other lists are populated from the AD OU's that are setup in the HAPConfig page

[Maxitout]

Well I must have done something wrong then. What line in the HAPConfig page? can you provide an example? change the names to protect the innocent =) ...

[nickbro]

AD Tab, add some OUs

[Maxitout]

That was it. I never added "user Selection" I did not know what it meant, so I left it alone. And thus I had no list to pull from. THANK YOU !!!!Again this is a wonderful product and project and I want to make sure you know I appreciate your time.

[Maxitout]

Sorry Spoke to soon. That fixed the "Ticket For" but the Assigned to is still blank... any suggestions?

[Maxitout]

I am also getting this error when I try to make a new ticket. But it still seems to make the ticket and sends out the "Make aware" email.

[nickbro]

HAP Settings again

 

Tracker/Other tab