PCOUNTER Client Codes Issue

[tech_guy]

Hi,

 

Has anyone experienced any problems with long client code names in PCounter? Also with names with spaces, and names with characters used such as &, :, -, and brackets?

 

We're also seeing client codes appearing for the wrong user and also deleted client codes reappearing. As well as being unable to delete client codes.

 

We're seeing some frustrating behaviour with our new installation and the support guys seem to be scratching their heads ATM.

[MatthewL]

Not come across that one, are you on the latest version? Think the latest is 2.71a last time I checked?

 

What OS do you run on your PCounter server and what AV are you running?

[tech_guy]

Latest version of PCounter. Server 2008 R2. Symantec Endpoint.

[MatthewL]

Do you have these exceptions in your AV?

 

One thing I always make sure is in just in case. Who have you been speaking to at AIT/Altman?

[tech_guy]

*BUMP*

 

(Still waiting for the support guys to get back to us)

[mithunsanghavi]

Hello,

 

What version of Symantec Endpoint Protection are you running?

 

Make sure you are running the Latest version of either Symantec Endpoint Protection 11.0.7300 OR Symantec Endpoint Protection 12.1.3001

 

Have you created any exceptions in the Symantec Endpoint Protection for Pcounter?

 

Creating exceptions for Symantec Endpoint Protection

 

 

http://www.symantec.com/docs/HOWTO80919

 

How to create an Application Exception in Symantec Endpoint Protection 12.1

 

 

http://www.symantec.com/docs/TECH203266

 

 

Creating Application Control Exclusions in Symantec Endpoint Protection 12.1

 

 

https://www-secure.symantec.com/connect/articles/crreating-application-control-exclusions-symantec-endpoint-protection-121

 

 

Hope that helps!!