HAP Help

[DarylB]

Hi,

 

I really am at a loss here, I have installed HAP+ 9.0 on a win server 2003 with IIS 6.

 

I've gone through the setup docs and youtube vid for HAP+ 8 (can't find one for 9). Anyways I've got to the point of the setup up screen of installing HAP and this is how far I get.

 

I've gone overthe doc's and youtube vid god knows how many times and been over and over this forumto see in anyone else had the same issues which I've found a couple of andtried those fixes, but unfortunately if does sort my issues out. I am not really a programmer/developer so please be gentle and patient.

 

The last time I had anything to do with HAP was version 4, its clearly moved on a hell of a lot since then.

 

Thanks

[nickbro]

Open ~/web.config in notepad and remove the svg line (it will have a comment above it saying it may need to be removed)

[DarylB]

Open ~/web.config in notepad and remove the svg line (it will have a comment above it saying it may need to be removed)

 

Cheers Nick, I removed this line :

 

But still the same pal.

[nickbro]

Which browser are you using? It looks like the CSS isn't getting loaded. Can you check /hap/style/setup.css is loading

[DarylB]

IE8 on the server its setup on, if I go onto my desk top PC it displays fine..... but that leads me on to my other issues that I am getting the red X's

 

IIS6 Wildcard Mapping:

Services Activated:

App_Data Write Accss:

 

I've read another post you answered to someone having the same problem but with HAP7 and went throught the step you noted

 

29. Right Click on Extranet and click properties

30. Click the create button next to Application name:

31. Select “extranet” (App Pool from 13) as the application pool

32. Click the ASP.net Tab

33. Change ASP.net Version to v4.x.x

34. Click Apply

35. Click Yes on the Confirm Box

Version 6+ Documentation Updated 16/04/2011 4:39:00 PM

36. Wait…

37. Click on Directory

38. Click the Configuration Button

39. Double Click on the .ascx Application Extension

40. Copy the Executable path

41. Click OK

42. Click Insert… under wildcard application maps

43. Paste the Path from 41

44. Deselect Verify that file exists

45. Click OK

46. Click OK

47. Under Documents

48. Remove all from the default documents

49. Add “Default.aspx”

 

but still no joy, also I can't access the tabs across the setup page like Active Directory, Proxy/SMTP.... when you click on them there unresponsive, not sure if its all related.

[nickbro]

It's not loading jquery correctly, by the looks of things. Can you try another browser (chrome/firefox)

[DarylB]

Hi Nick,

 

Thanks for your help, I've tried Chrome and IE9 on my desktop and get the same results, seems to display correctly but all the checks are big red X's and the tabs dont work.

[nickbro]

If you're talking about the picture above, that isn't right. If it is showing the tabs now, then it won't let you click on them until the checks are correct. Go to /hap/api/test, then go to /hap/api/setup, then to /hap/api/setup/help

 

Let me know the results

[DarylB]

Hey Nick,

 

No that's image is taken from IE 8 the server HAP is installed on.

 

If I go from my desktop using IE9 or Chrome I get this

 

Sorry for the miss-communication

 

As our last instruction, if I use my desktop PC I get "The system cannot find the path specified."

If I go to the Server its installed on I get page cannot be displayed both using localhost or the url.

[nickbro]

Are you using https?

[DarylB]

https://localhost/hap/api/setup - on the server

 

https://folders.rgs.newcastle.sch.uk/hap/api/test - on my desktop

[nickbro]

ok, looks like IIS isn't configured correctly. Check that the wild card MIME Map is in. Can you take a screen shot of the IIS extension maps (from the posted steps above) - 38

[DarylB]

c:\winnt\microsoft.net\framework\v4.0.30319\aspnet_isapi.dll

 

[nickbro]

OK, can I have a screenshot of the edit form for the wildcard

[DarylB]

Sorry Nick not sure what your asking for?!?

[nickbro]

On the above picture, in IIS click on the 2nd Edit button (the one in the wildcards section)

[DarylB]

c:\winnt\microsoft.net\framework\v4.0.30319\aspnet_isapi.dll

 

[nickbro]

Ok, that looks all ok, I just don't know why it isn't working correctly. It should be working. IIS6 is a PITA sometimes, I'll have to look into this

[DarylB]

OK Nick thanks again for all your help.