Home Access + Help desk not updating problem

[jmcdermott]

Loving the new look home access plus, but are having a few problems with the setup and was hoping someone could point me in the right direction.

 

Help Desk, I am able to create tickets with no problems but when ever I try to update them nothing happens, it all seems to go as it should, the box pops up and asks for the update message and goes away with no error message when I click update, but no changes are made to the ticket.

 

any help anybody could offer me would be appreciated.

 

John

[nickbro]

You will need to do some http://www.edugeek.net/forums/home-access-plus/86059-hap-json-debugging.html to find the root cause

[jmcdermott]

Thank you for the quick responce.

 

Managed to locate the issue to a webdav issue, I have removed webdav and am now getting a different error:

PUT https://www.theroseland.cornwall.sch.uk/hap/api/HelpDesk/AdminTicket/5?%222013-06-10T12:24:23.479Z%22 400 (An WCF Error has Occured)

send

b.extend.ajax

$.dialog.buttons.Update

s.click

b.event.dispatch

v.handle

{"Message":"Index was outside the bounds of the array.","Detail":null,"FaultType":"IndexOutOfRangeException"}

 

Does this mean anything to anybody?

 

John

 

You will need to do some http://www.edugeek.net/forums/home-access-plus/86059-hap-json-debugging.html to find the root cause

[nickbro]

Ok, can you look at the ~/app_data/tickets.xml and see if there is a ticket with 5 as the id

[jmcdermott]

Yes there is a ticket with 5 as the id, the error occurs on any ticket I try not just 5.

[nickbro]

How very odd, I don't quite know what to say here, something isn't working properly and I don't quite know what

[jmcdermott]

Thank you for your help anyway, i will attempt to fix it on my own when i have more time.

 

Have to say it is a very good system, Thank you.