Pearson VUE ESM Server issues

[jjohnsoncantell]

Greetings,

 

I need help with this awful piece of software. After years of fighting with this piece of pony I had been running it no problem for almost a year when it inexplicably stopped working. Even after a complete server rebuild i still cant get it working. We are running forefront 2010 but i havent changed anything policy wise on that for a very long time. All i can do is get to the login screen, enter my username and password (which is correct) and then i just get a load of beeps and a message saying there was an error in the esmserver.. I have installed it onto a different machine and also have this problem. The only thing i can put it down to is the firewall but nothing has changed and it doesnt even seem as if the traffic from the server is hitting the firewall any more when i try to log in. I can see normal web traffic hitting the firewall when i test the browser but nothing from the esm server software to the promissor server addresses and their support team say that no logon attempts have been logged their end either.. Been on the phone to catglobal and even the usa tech support and neither of them have been very helpful

 

Any suggestions would be most welcome.

 

James

[plexer]

Fire?

 

We haven't used it for ages until recently we had to re-install it, Mine is running on a virtual 2008 R2 server and the clients are Win 7 Ent 64bit it installed ok.

 

Ben

[TheScarfedOne]

Mine is like @plexer it is likely to be the cat global addresses through tmg. That's what tripped me up before.

[jjohnsoncantell]

The funny thing is if enter no username and password, click login, i can see the server attempt to talk to 159.182.112.240 as it should, however if i put the correct username and password in, click ok, i get nothing, no attempt to talk to their servers whatsoever.

[FN-GM]

How is the rule setup on TMG? Is it by IP address or have you associated a AD computer account with the rule?

[jjohnsoncantell]

I setup a computer network object called CANDG using its ip address, i then created a rule to allow all protocols from CANDG to EXTERNAL. Even setup the two catglobal servers up and set a rule for all protocols to CANDG to GATGLOBAL1 & CATGLOBAL2.

[FN-GM]

I assume the rebuilt server has the same IP address?

[jjohnsoncantell]

it does indeed