Yesterday was the day we planned to upgrade our Sophos Enterprise Management Console from version 5.0 to version 5.2. Initially things went ok but then the upgrade failed because a component was missing from the database. Ten out of ten to Sophos support in particular Michael Garewal who spent 3 hours online with me fixing this problem. That really is excellence in Support that would be unbeaten anywhere in my opinion. Thanks Sophos and Michael. I'm one happy Sophos customer.