Lifecycle Management

Developing a process

Whether you are using ITIL, FITS or other ideology / tools to help you develop a support service, you will find that you will borrow, adapt, use, tweak, refine and make wholesale use of a plethora of pre-existing examples of procedures. It is a simple fact of life that sharing and comparing procedures is more efficient than re-inventing the wheel in isolation.

However, you will find that there will be occasions when you have to create a process specific to your school and your school’s services. You may be the first school you know to move to a specific technology or to use it for a particular purpose, within the curriculum or for services involved in running the school. It is at this point you can fall back on two areas of support for such tasks.

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