Hi All,

We’ve been throwing the idea around in the office of using an instant messenger service, possibly Microsoft Office Communications server. Instant messaging (IM) is a collection of technologies that create the possibility of real-time text-based communication between two or more participants over the internet or some form of internal network/intranet. The benefits would be;

• Allows for "instant" communications. This can save time and money as you can resolve questions or problems immediately.

• Transmits messages fast enough to allow for natural flowing conversation. Once you get the hang of it, you can easily hold simultaneous IM sessions with sales / tech.

• Eliminates phone charges.

• Allows you to document responses for your records.

• Reduces the amount of email sent and received through out the day.

• Ability to determine who is online and ready for a message. The ability to set a presence indicator is a standard feature of IM applications. You can easily see who is available to chat with you.

• Offers a discreet method to send a message while in meetings. Utilizing wireless or PDA devices is an excellent method to provide quick responses to questions.

• Gives you another method to stay in contact with us.

• Quickly transfer files over the web and push content.

• Removes frustration of not getting who you wanted on the phone.

Some of my VARs already experience the benefits of integrating IM with their existing web site. The benefits IM brings to businesses today, in the form of improved communication, collaboration, efficiency, and cost savings are too much to ignore.

What are your thoughts and what would be your brand preferences? There are various different free applications available from AOL, MSN, Google, Skype etc.

Does the education sector use it much?

Let me know,

Kind regards,

Col