Not Found messages when starting a session from a closed helpdesk ticket

[mattgrimley]

When i follow a link to a previously closed ticket (from email), i get a login box as expected, followed by an empty "HELP DESK" site (i.e. empty of tickets) and a "Not Found" message 3 times.

 

Firebug shows 404 Not Found on each of:

GET http://portal.school.co.uk/hap/api/HelpDesk/Tickets/Open?%222012-09-18T12:18:23.245Z%22      
GET http://portal.school.co.uk/hap/api/HelpDesk/Tickets/Closed?%222012-09-18T12:18:23.254Z%22
GET http://portal.school.co.uk/hap/api/HelpDesk/FAQs?%222012-09-18T12:18:23.259Z%22

 

The extended data seems to contain references to the absolute servername i.e. serverxx.local rather than the entered URL.

If i then click on the homepage, i get loads more "Not Found" pop-ups and firebug shows the same 404 Not Found for everything else:

GET http://portal.school.co.uk/hap/api/livetiles/me
GET http://portal.school.co.uk/hap/api/myfiles/drives
GET http://portal.school.co.uk/hap/api/livetiles/me
GET http://portal.school.co.uk/hap/api/livetiles/exchange/unread
GET http://portal.school.co.uk/hap/api/livetiles/exchange/appointments
GET http://portal.school.co.uk/hap/api/HelpDesk/Tickets/Open?%222012-09-18T12:24:09.662Z%22
POST http://portal.school.co.uk/hap/api/BookingSystem/Search?%222012-09-18T12:24:09.667Z%22
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server00
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server01
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server02
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server03
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server04
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server05
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server06
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server07
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server08
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server09
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server10
GET http://portal.school.co.uk/hap/api/livetiles/uptime/server11
GET http://portal.school.co.uk/hap/api/livetiles/uptime/sitssdb2

 

The expanded "Me" tile error is shown below. Notice the odd path reference (using the internal server-name rather than the URL):

 

The resource cannot be found.
Server Error in '/hap' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable.
Please review the following URL and make sure that it is spelled correctly.
Requested URL: /hap/api/livetiles/me

There was no channel actively listening at http://[b][color="#FF0000"]serverxx.domain.local[/color][/b]/hap/api/livetiles/me. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening.

 

(abbreviated as Edugeek was having a meltdown with the full paste)

 

This ONLY happens when following a link from an email:

 

http://server.school.co.uk/hap/HelpDesk/#ticket-400

 

It happens both on my production site and my test 8.0 release site.. Any thoughts?

[nickbro]

Make sure to use HTTPS

[mattgrimley]

ahhh - hmmmmmm... why do some of my tickets come with http instead of https?

 

(Rhetorical question, i'll work it out!!) and THANKS!

[mattgrimley]

I presume end users were connecting and raising tickets via HTTP. So my solution in IIS7 is:

Unbind http (80) from the main website and create a new empty instance with http (80) bound.

Create a custom error message for 403 and 404 (under IIS) Both will now redirect to the root of my HTTPS portal

 

Thanks for the hint Nick!

[nickbro]

Have a look at the template files, see if you need to change them ~/helpdesk/*.htm

[mattgrimley]

mmm, newusernote.htm references http instead of https - i presume that is the problem Will manually change (though i'm fairly certain this is from the install zip).

 

Cheers again,

Enjoy your inspection!!